The Diagnostic Form

FCharts 2 User Manual ... Main Menu

How to run a diagnostic and submit the results

Diagnostic

Run a diagnostic on your FCharts installation

Sometimes things don't work as expected - maybe you've installed several databases and you need to locate them, or maybe you need more information about your installation. The routines on the FCharts Diagnostic screen will search your hard drive and list all the FCharts installations, databases and associated files, along with file dates and sizes.



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Diagnostic Report

Displays the results of the diagnostics

The report window includes a copy of the current log file, showing everything the program has done today, and also a list of data files found in the location you chose to scan. If no files are found you should widen the search - e.g. tell the diagnostic to search an entire hard drive instead of just the documents folder.

If customer support asked you to submit a copy of your {log.txt} file or the results of a diagnostic, just click the 'Copy to Clipboard' button and use Edit-Paste to place the results into your email reply.



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